When will I be billed?
If you sign up between the 1st and 19th of the month, You will be billed instantly and sent this months Vape-Mail Magazine and Samples within 48 hours, if you sign up after the 19th, you will be billed on the the 1st of the following month.
After the first month, you will always be billed on the 1st of every month.
When will I get my Vape-Mail?
Your first Vape-Mail will be dispatched within 48 hours assuming you sign up before the 19th of the month.
After your first box and if you sign up after the 19th, your Vape-Mail will be dispatched around the 3rd-5th of every month.
What is in the Members Area?
Our Members Area offers the option to purchase extra editions of our Magazine, as well as various discount codes from us and our vendors!
Is there any contract?
No!, we hope you don’t, but if you choose to you can cancel anytime.
Simply Log in, go to the my accounts tab and select cancel.
What PG/VG ratio are your E-Liquids?
Will I know which E-Liquid samples I am getting before I get them?
No! That is part of the fun!
I don’t like Menthols, will I get them in my Vape-Mail?
We used to provide the option to choose if you received Menthols or Tobaccos or not, a staggering 97% of our current subscribers chose to No Tobbacos or Menthols!
As a result of this we will simply no longer send out Menthols or Tobaccos at all.
Can I upgrade/downgrade my subscription?
Yes, please contact us to do this.
How much is Delivery?
Free within the UK! All Vape-Mail is sent Royal Mail First Class.
For International orders, Postage costs are £5 within in the EU and USA, £10 for the rest of the world.
I have moved house, how do I change my delivery address?
Please follow these steps after logging into your account :-
– Click on “My Account” link on the menu at the top
– Scroll to the bottom
– Click on “Edit” link just above your “Billing Address”, you ll be then redirected to a page where you can modify the billing and subscription address. Make sure that you click on (tick) the checkbox at the bottom just before the phrase “Update the billing address used for all of my active subscriptions”
– Click on save address
What is this monthly giveaway included with the subscriptions?
Every month we will giveaway something vape related! Either a tank, a bottle of premium E-Liquid or something else vape related!
Each Gold Member will get 1 entry into the monthly draw, Each Platinum Member will get two, We simply include the prize in with 1 lucky winners Vape-Mail box at the start of the month.
I have paid but my order days Pending Payment/On Hold?
If you have paid and your account is showing this status, please just ignore it, unfortunately PayPal does not take the renewal payments at a specific time and can sometimes take a while to sync, As long as you have paid, your order will be dispatched!