FAQ

What is VapeMail?

VapeMail is a monthly E-Liquid subscription service designed to allow you to sample our own different premium flavoured E-Liquids from our huge range without the hassle of purchasing them separately, Delivered to your door on a monthly basis!

What Are The Subscription Options?

We offer three different types of E-Liquid subscriptions.

Shortfill Subscriptions – Our longest-running and most popular subscription, the Shortfill Subscriptions feature 50ml Bottles from the top E-Liquid brands in the world with Nic Shots included.

VapeSalt Subscriptions – VapeSalt is a nicotine salt range created by VapeMail. Our VapeSalt subscriptions feature 10ml 20mg nicotine salt based E-Liquids, where you can select a flavour profile that suits your taste.

Gorilla Juice Subscriptions – Gorilla Juice is an E-Liquid range created and sold exclusively by VapeMail. Our Gorilla Juice subscriptions contain 100ml nicotine free bottles with nicotine shots included as part of our package to bring them up to 3mg.

Is there any contract?

No, you can cancel at any time!

What PG/VG Ratios Are Your E-Liquids?

All of our E-Liquids are 70VG/30PG 

Will I know which E-Liquids flavours I am going to get before I get them?

With our shortfill subscriptions – No! That is part of the fun 🙂

However, if you choose one of our Gorilla Juice or VapeSalt subscriptions you can select your preferred flavour profile.

What are nicotine shots?

Nicotine shots are a way to add nicotine to your VapeMail E-Liquids!

Step 1 – add 1 of our 18mg Nicotine shots to your 50ml Bottle

Step 2 – Shake it (a lot)

Step 3 – We recommend then leaving it to stand for a few hours before vaping, but this is not totally necessary.

That’s it, you now have a ready to vape 60ml bottle of 3mg E-Liquid!

How Does The VapeMail Prize Wheel Work?

Every month we give away huge prizes to our members!

Each of our Gold subscribers will receive one spin per month and our Platinum subscribers will receive two spins per month.

There will be some fantastic prizes on offer, which may change on a monthly basis as we introduce better products.

How does it work?

This varies depending on the time of month that you sign up. Please check out our subscription page for more details.

Can I upgrade/downgrade my subscription after sign up?

Yes, Click Here.

What nicotine strength are the E-Liquids you send out?

Our shortfill subscriptions come as 50ml nicotine free bottles with nicotine shots included as part of our package. Adding a 10ml 18mg nicotine shot to will give you 60ml of E-Liquid at 3mg.

Our Gorilla Juice subscriptions contain 100ml nicotine free bottles with nicotine shots included as part of our package to bring them up to 3mg.

Our VapeSalt subscriptions contain 10ml 20mg nicotine salt based E-Liquids.

I don't like a certain flavour type, can I exclude it from my VapeMail?

No! This is not something we will ever do. We believe very much in the element of surprise and one of the main reasons to subscribe as far as we are concerned is to try new E-Liquids that you might not usually!

However, if you choose one of our Gorilla Juice or VapeSalt subscriptions you can select your preferred flavour profile.

Where Are Your E-Liquids Mixed?

All of our VapeMail, Gorilla Juice and VapeSalt E-Liquids are all mixed in an ISO Clean Room.

How long does delivery take?

Within the UK – All subscriptions, E-Liquid and Hardware are sent out via Royal Mail 48, if you have entered your phone number on sign up, you will get a SMS notification from Royal Mail on the morning of delivery. Outside the UK – We estimate 3-7 days within EU and 5-10 days outside the EU.

How do I change my delivery address?

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How much does delivery cost?

UK – Free! EU – £7.50 Outside EU – £12.50

My order hasn't arrived, what do I do?

If your order has not arrived within a maximum of 5 working days, please contact us.

Its the 1st and my payment is hasn't been taken!

Unfortunately, PayPal do not process the payments as per our will.

PayPal sent me an email saying my VapeMail payment was skipped?

This occurs due to an issue with your card or PayPal account – PayPal do not share any payment information with us so its best to check things out with them rather than us,  In our experience it is usually an expired or declined debit card payment that causes this. When a payment is skipped, PayPal will automatically rebill you again 5 days later, so if your payment is skipped on the 1st, they will try to rebill you on the 6th.

How do I cancel my subscription?

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My monthly payment shows as pending payment when I have paid?

PayPal can take up to 48 hours to sync monthly payments with our website. Unfortunately this is a PayPal API issue, however its absolutely nothing to worry about and will not delay your order!

PayPal sent me an email saying my VapeMail subscription has been suspended?

This occurs when PayPal are unable to collect payment after 3 attempts – Please check your card details with PayPal and contact us to reactivate your subscription.

How do I upgrade/downgrade my subscription

[instructions]

Why Is VapeMail Changing?

Over the past 5 years, VapeMail have brought you a range of over 500 high quality E-Liquid flavours available to us, both created by us and supplied to us by various vendors. Throughout that time we have always listened to our customers and continually evolved our product offering based on your feedback. With that in mind, we are pleased to announce that from August 2020 onwards our VapeMail shortfill subscriptions will once again exclusively contain VapeMail branded E-Liquids.

We believe in delivering the best possible experience for our subscribers, which is why we’ve invested a lot of time in developing our own E-Liquids and selecting the best premium quality flavours on the market to go in our monthly subscription packages.

I am an existing VapeMail customer do I have to sign up again?

No, you don’t have to do anything. Your existing login details will still work. You should have received an email with your new price and package details. You will be billed at that price on the 1st August 2020.

I have previously cancelled my VapeMail subscription, but would like to sign up again?

All you have to do is log in and go through checkout with the package you want selected and follow the sign up instructions on page. You don’t have to make a new account!

I am existing VapeMail subscriber, What happens to my existing subscription?

As you can see, our subscriptions have stayed the same volume wise, but we have lowered our prices!  If you are currently paying more than the new advertised price, your subscription price will be lowered to match current pricing.

Do you still ship worldwide?

Yes! However please keep in mind we are not responsible for any customs fees you may incur.

What is the VapeMail Loyalty Points system?

Earn 5 points for every pound you spend with VapeMail. For example, a Gold Shortfill Subscription at £27.99 will earn you 140 points each month or a single Gorilla Juice shortfill will earn you 75 and so on. Each point is worth a penny, so a vaper with 100 points can use these points to get £1 off their next purchase.

If you are a VapeMail subscriber you will earn points on your subscription renewals each month on a rolling basis.

What are Top Ups?

If you’ve really enjoyed one (or more!) of the VapeMail shortfill E-Liquids you have received this month, you can purchase Top Ups of those flavours at an exclusive subscriber price.

Visit our Top-Ups page to find out more.

Will everyone get the same flavours as each other for the month as in previous VapeMail packages?

This is a tricky one to answer – Sometimes you will obviously get the same flavours as other members depending on package level, However there will be a bigger variety than we have had previously and we will no longer be going with the ridgid “These are the set flavours this month that everyone will get” approach we have used in the past.  

Can I now select the flavour type/brands of E-Liquids I want?

No! This is not something we will ever do.  We believe very much in the element of surprise and one of the main reasons to subscribe as far as we are concerned is to try new E-Liquids that you might not usually!

However, if you choose one of our Gorilla Juice or VapeSalt subscriptions you can select your preferred flavour profile.

What are the Coil Gods coils included in VapeMail Platinum packages?

Coil Gods coils are Handcrafted Premium Coils Built out of the finest NI80 wire.

We strive to ensure that our coils are at the highest standard.
We recommend to get the best quality of our coils is to pulse before wicking at 30w.” –

www.thecoilgods.com

What is the new Refer a Friend system?

For each friend you refer to VapeMail, you will receive your choice of either £5 cash or a 50ml bottle of E-Liquid! Full details on that will be available soon!